My lesson isn't working

If you're lesson isn't working, don't panic. This is normally resolved with a quick reset of youor browser/laptop or PC.

Step 1: Refresh your session

To get back into your lesson, please follow these steps as they will help resolve the most common issues:

• Exit the lesson.

• Refresh your browser.

• Retry the lesson link.

Step 2: Restart BrightPath & your PC

If your lesson still isn't working, please follow these steps:

• Log out of BrightPath.

• Restart your computer.

• Log back into BrightPath.

• Retry the lesson link.

Step 3: Contact Customer Support

If you're still unable to join your lesson after completing the steps above, please contact Customer Support.