Skip to content
Contact us
  • There are no suggestions because the search field is empty.

How to update a learner profile

Keeping your learner's information up to date helps ensure we can provide the best possible learning experience. If any of your learner's details change, your Account Manager will be happy to update their profile for you.

Requesting a profile update

To request changes to your learner's profile:

  1. Contact your Account Manager by email.
  2. Include the learner's name.
  3. Clearly specify the information you would like to update.

For example, you may wish to update:

  • School
  • Subjects
  • Learning goals
  • Parent or guardian contact details
  • Any other relevant learner information

Once your request has been received, your Account Manager will review the information and update the learner's profile as appropriate.

Need help?

If you're unsure whether a particular detail can be updated, simply contact your Account Manager, who will be happy to advise you and ensure your learner's profile remains accurate and up to date.