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How to reschedule or cancel a lesson

If you need to change the date or time of a scheduled lesson, we recommend rescheduling at least 48 hours in advance. This gives your tutor adequate notice and provides the best opportunity to find a suitable alternative time.

Rescheduling a lesson

To reschedule a lesson:

  1. Log in to your Parent Dashboard.
  2. Click on Lesson Calendar in the navigation menu.
  3. Select the lesson you wish to reschedule.
  4. Click Reschedule/Cancel Lesson.
  5. Choose a new lesson date and time.
  6. Confirm the changes.

Once the lesson has been rescheduled, both you and your tutor will receive confirmation of the updated lesson details.

If your lesson is within 48 hours

If your lesson is due to take place in less than 48 hours, you may still be able to reschedule it. However, this depends on your tutor's availability, so we cannot guarantee that an alternative time will be available.

To request a last-minute reschedule:

  1. Log in to your Parent Dashboard.
  2. Open the Customer Support live chat.
  3. Let our team know which lesson you would like to reschedule.

We'll contact your tutor to check their availability and let you know whether a new lesson time can be arranged.

Please note

  • We recommend requesting reschedules at least 48 hours before your lesson whenever possible.
  • Last-minute reschedule requests are subject to your tutor's availability.
  • If a suitable alternative time cannot be agreed, the lesson may proceed as originally scheduled or be managed in accordance with the Alucea cancellation policy.