How to message a student or parent

Clear and timely communication helps build strong relationships between tutors, learners, and parents. To make communication simple and secure, BrightPath includes a built-in messaging system where you can send messages, share updates, and manage conversations in one place.

alucea Messaging Policy

The safety and wellbeing of our learners is our highest priority. To help safeguard students and protect everyone involved, all communication with students and parents must take place through BrightPath.

Communicating outside the platform is a breach of the alucea Safeguarding Policy and Tutor Terms and Conditions and may result in the removal of your tutoring account.

For full details, please refer to the alucea Safeguarding Policy.

When communicating with students and parents, please ensure that:

• All communication takes place through BrightPath.
• You do not share your personal phone number, email address, or social media accounts.
• You do not ask students or parents to communicate using external messaging platforms.
• If a student or parent requests off-platform communication, politely decline and notify Customer Support immediately.

Keeping all communication within BrightPath helps safeguard our learners while also providing a secure record of conversations should any questions or concerns arise.

Sending a message

To send a message to a student or parent:

1. Log in to your Tutor Dashboard.
2. Click Messages from the navigation menu.
3. Click New Message.
4. Search for and select the student or parent you wish to contact.
5. Type your message.
6. Attach any files if required.
7. Click the Send icon.

Your conversation will appear in the Messages sidebar, where you can view previous conversations and continue messaging at any time.

When should I use Messages?

The BrightPath messaging feature can be used to:

• Confirm or discuss lesson arrangements.
• Respond to questions from parents or students.
• Share updates related to upcoming lessons.
• Discuss homework or learning progress.
• Request agreement for a lesson reschedule before making any changes.

Best practices

To maintain professional and effective communication:

• Keep messages clear, polite, and professional.
• Respond to messages promptly where possible.
• Keep all lesson-related communication within BrightPath.
• Avoid sharing personal information or discussing matters unrelated to lessons.
• Contact Customer Support if you need assistance with a conversation or if any safeguarding concerns arise.