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How to communicate with your tutors

BrightPath includes a secure messaging feature that allows you to communicate directly with your child's tutor. This makes it easy to ask questions, discuss your child's progress, and stay informed about their learning.

For safeguarding and quality assurance purposes, all communication with tutors must take place through BrightPath. Keeping conversations on the platform helps us protect our learners and ensures our team can provide support whenever needed.

Sending a message to your tutor

To send a message:

  1. Log in to your Parent Dashboard.
  2. Click Messages from the navigation menu.
  3. Select the tutor you wish to contact. Your account is automatically linked to all tutors teaching your learner(s).
  4. Type your message.
  5. Attach any files if required.
  6. Click Send.

Your conversation history will be saved in BrightPath, allowing you to easily refer back to previous messages.

What should I message my tutor about?

Your tutor is happy to discuss matters relating to your child's learning, including:

  • Lesson content and topics covered.
  • Homework and independent study.
  • Your child's progress and areas for improvement.
  • Upcoming lessons or learning objectives.
  • Requests to reschedule a lesson (where appropriate).

If a tutor suggests communicating off-platform

If your tutor ever suggests communicating outside of the LessonWise platform, please notify Customer Support immediately via live chat.


What should I contact my Account Manager about?

To allow tutors to focus on delivering high-quality lessons, please contact your Account Manager for enquiries relating to your Family Plan or account, including:

  • Booking additional lessons.
  • Upgrading or changing your Family Plan.
  • Adding a new learner.
  • Billing and payments.
  • General account enquiries.

Communication guidelines

To help us maintain a safe and professional learning environment:

  • Keep all communication within BrightPath.
  • Do not exchange personal phone numbers, email addresses, or social media accounts with tutors.
  • Be respectful and professional in all communications.
  • If you require additional assistance, our Customer Support team is always happy to help.

By keeping all communication within BrightPath, we can provide a secure, organised, and supportive experience for both families and tutors.